Financial Services

Square came to C-Digital with a goal to elevate customer support quality by fortifying customer information security through WalkMe. Within 4 months of partnering with C-Digital, Square saw a 15% increase in average customer support quality scores and 100% adoption of their new customer verification procedure across 1,500+ support agents globally. Although not a focus, average handling time of calls also saw a notable decrease.

Using automation and conditional logic, C-Digital built a sleek WalkMe implementation that enforced procedures varying across many regions by revealing only necessary information for the task at hand. Built with scalability in mind, Square now has a strong foundation to continue to expand WalkMe's impact. 

Network & Security

Having used WalkMe for a year, Aryaka recognized the need for help to increase ROI. At WalkMe's recommendation, C-Digital was initially contracted to help formulate a plan an a small implementation. Fast forward to today, C-Digital now owns Aryaka's Digital Adoption Program. In collaboration with their Product team, C-Digital helps analyze WalkMe Insights to steer the feature development pipeline and create campaigns for every feature release.

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Since partnering, Aryaka has seen a 50% decrease in the time it takes for their customers to adopt new product features after release. Aryaka defines "adoption" as 60-75% of users using a feature at least once per week. This previously took and average of 2+ months to reach this goal and now takes an average of 1 month.